Refunds / Returns Policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Soul Pharma will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement. Please note that refund will not include the outward shipping fee and a restocking fee of 10 AUD will be deducted to the final amount you will be refunded for.

100% Money Back Satisfaction Guarantee

***there is absolutely no risk to you***

Our guarantee makes your choice of purchasing with Ayers & Co easy and risk free. Your selection of Ayers & Co products will provide you the peace of mind that we give you a 100% Money Back Guarantee if you are not satisfied with your products.We are committed to providing you the highest quality protection and best customer service throughout Australia.To back that, we offer a 100% money back guarantee. If you are not totally satisfied or believe that our products do not meet your expectations, we will refund you for your purchase.In addition, we will give you 100% of your order value as part of our guarantee.Terms of Guarantee:
1)  Product must be faulty or damaged. 

2)  Client must object and claim this offer within 1 day of receiving your products. Customer must pay for return postage to 50/117 Old Pittwater Road, Brookvale, N.S.W, 2100. Product will be inspected to verify the claim.

3)  Ayers & Co fee will be refunded to the person who originated the fee payment. (This is the 100% return part)

4)  A payment will be paid directly to the customer in their name for their
product fee up to 100% of our original product cost. (This is the 100% part)

5) Product must not be opened or used and must be sent to the address stated above. 
This Guarantee applies only to purchases made on the Ayers & Co website and the customer must claim the money back guarantee offer within 1 day of receiving products. No other services are covered by this guarantee.
All inspections are conducted above and beyond the guidelines of both Standards of Practice and Code of Ethics, Providing the Professional and Courteous Service You Deserve!
If you have any queries, Please contact with phone, email or form. We will reply soon.

Phone: (02) 9062 3248
Email: operations@soulpharma.com.au
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