NOTE: Due to current pandemic safety precautions and the closure of many brick-and-mortar stores, mail carriers are a lot busier than usual. Please allow for an additional 2-4 business days for your order's tracking to update and be delivered. Thank you for your patience and understanding.
At Soul Pharma Pty Ltd (Ayers & Co) , all transactions are conducted in AUD currency only. Prices seen on the page may be converted from AUD to your local currency for the customer's better understanding. Soul Pharma Pty Ltd (Ayers & Co) will not be responsible for any transaction fees, items damaged, or lost during transit. Any claims should be filed with the respective carrier.
Shipping & Delivery Policy
We ship our products to most countries worldwide. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Orders are shipped via Australia Post and typically ship within 1-2 days from the time the order is placed. Shipping time is around 3-5 business days and vary based on region and weight. Shipping cost is calculated depending on the delivery address and weight of the order If you wish to receive your order faster, you may upgrade shipping for additional cost. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges incurred.
IMPORTANT We are not responsible if a package is not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If shipping information is not entered in correctly before your item gets shipped out, we are not responsible for the lost package. If you realize you have made an error in your shipping details, kindly e-mail us at email@example.com
as soon as possible.
$9.90 Standard Shipping: A$0.01 – A$49.99
Free Shipping: A$50.00 and up
Australia: 3 - 5 days Australia Post - Tracked Shipping
Return & Exchange Policy
14 Day Return Policy
The order shipping fee is non-refundable as it's collected directly by the shipping couriers. If you are not 100% satisfied with your purchase, you can return your order to the address we will provide for a refund or exchange within 14 days of placing your order. To submit a request, please email us at firstname.lastname@example.org.
You are responsible for return shipping fees as well. All accessories originally included with your purchase must be included with your return. You must provide a valid tracking number of your return in order for us to proceed with the refund. Upon receipt of the return and after product inspection, we will issue your approved refund via the original method of payment.
If you have any question, please email us at email@example.com.
We will refund or replace any damaged product. We will just ask to provide photographic evidence of the product’s manufacturing defects. Please send an email to firstname.lastname@example.org within 14 days placing the order. After 14 days we will not refund any items.
In the events where the product received comes with manufacturing defects, buyers are entitled to request for reimbursement or replacement within 90 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to email@example.com
. If the case is deemed valid, Savin Spree will cover any related cost.
After 90 days of receiving the item, buyers can no longer request for item reimbursement for any reasons.
Cancellation & Modification Policy
Cancellation on Orders
If you would like to cancel your order, please contact us at firstname.lastname@example.org
as soon as you can - once we've started the fulfillment process we are unfortunately unable to cancel the order.
Modifications on Orders
If you would like to make any change to order, please contact us at email@example.com
as soon as you can - once we start the fulfillment process we are unfortunately unable to modify the order.
If you have any queries, Please contact with phone, email or form. We will reply soon.
Phone: (02) 9062 3248